Frequently Questions

Below are frequently asked questions


Our goal is to introduce new and innovative ways for customers to purchase high quality diamonds and fine jewelry in the privacy of their own homes, on the go, and at their own pace.Unlike traditional jewelers, TOSSO is available 24 hours a day, seven days a week. We offer phone support, live chat, and e-mail with non-commissioned diamond and jewelry experts. Learn and shop the way you want, with no pressure, hassle-free 30-day return or exchange period.


Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. To be eligible for return, items must be in their original purchase condition and include all product documentation.

We have free extended holiday returns, too. To ensure your recipients love their holiday gifts, orders shipped between November 15 through December 15 may be returned through January 15, free of charge and no questions asked. Our regular 30-day return policy resumes on December 15.


Yes. You may stay informed on special offers and promotions by following Our Instagram page and facebook page .Mention 10 friend So we will give you 1.5 % discount on every Product.


For standard orders within the PAKISTAN, we ship using secure, non-descript packaging material. Inside, you’ll see TOSSO elegantly branded gift packaging – ideal for gifting or personal storage.


If your receive an incorrect or damaged order, please notify our customer service team immediately in order to receive a full replacement, repair or exchange of your purchase.Visual proof of the damage or error will be required.